Questions
The things people actually ask.
Including the awkward ones. If yours is not here, ask it — the answer will end up on this page.
Money
What does it cost?
$99 a month for your whole company — everyone
included, no per-user charge. $990 if you pay for the year.
The first twenty companies pay $79 a month, locked for as
long as they stay.
Is there a free trial?
14 days, and we do not ask for a card to start
it. If it is not right for you, do nothing and it ends.
Is there a setup fee?
No. Not now, not later, not under another name.
Does Field Blasters take a percentage of my payments?
No. You connect your own Stripe account and pay Stripe's
normal rates directly. We take a flat monthly fee for the software and
nothing else — no cut of your invoices, your plans or your card
payments.
Am I locked into a contract?
No. Cancel whenever you like and it stops at the end of the
period you have paid for.
Getting started
How long until I can actually use it?
You can quote, schedule, work jobs and invoice on your
first day. Two things take longer and neither is up to us: taking card
payments waits on Stripe approving your account, which is
usually quick and occasionally a few days. And your public booking page
does not go live until it can genuinely take a booking — see below.
Anybody promising you "set up in five minutes" is describing a form, not a working business.
Can I bring my existing customers across?
Yes — import your list from a spreadsheet, with a step
where you match your columns to ours. Bring your customer list and
their addresses. Bringing ten years of job history is not something we
would recommend; the app loads your data to work quickly, and a decade
of records works against that.
Why won't my booking page go live straight away?
Because Field Blasters checks that it can actually take a
booking first: something a customer can choose, somebody to do the
work, your hours, your timezone and your policies. Until those exist,
the page says you are not booking online yet rather than showing an
empty calendar. A dead booking link on the side of your van costs you
more than no link at all.
Do I need a Google account for address search?
No. Address autocomplete is included and works from the
first day. If you already have your own Google account and would rather
use it, you can.
What it does and doesn't do
Can it text my customers?
Not yet, and there is no date. Sending
business texts in the US means registering your company with the phone
carriers in its own legal name — weeks of paperwork per company, and it
is not done. Email to your customers works today: confirmations,
quotes, invoices and receipts, from your business name with replies
coming to you.
Does it connect to QuickBooks?
No. There is no QuickBooks, Xero, Zapier or public API.
You can export what you need as a spreadsheet. If accounting sync is
essential to you, this is the wrong software today.
Does it optimise my routes?
No, and it does not claim to. The board shows drive-time
estimates between consecutive stops so you can spot a day that
criss-crosses town. It is a straight-line estimate scaled by an average
speed you set — genuinely useful, not a routing engine.
Is there an iPhone app?
It installs to your phone's home screen and opens like any
other app, but it is a web app rather than an App Store download. Your
crew adds it once and it behaves like an app after that.
Can it handle sales tax in different areas?
No — one tax rate for the whole business. Fine in Utah. A
real problem if you cross into areas with different rates.
Can it track job costs and margins?
No. You can see labour cost for a pay period, but not
materials or the profit on an individual job.
Fit
Is my trade a good fit?
It was built for window cleaning and it suits recurring
outdoor service work generally — windows, gutters, pressure washing,
solar panel cleaning, landscaping, pool service, pest control. If your
work is quoted, scheduled, visited and invoiced, and some of it repeats,
it will fit. Tell us what you do and we will say honestly.
How big does my business need to be?
One to ten people. A sole trader is a real customer and
the software does not treat them as incomplete. Above about ten,
something else will serve you better.
What support do I get?
A person who reads every message and generally answers the
same day. Not a 24/7 line, not a success manager, not a ticket queue.
For a business this size that is usually better, but it is a real
difference and you should know it.
Your data
Can other companies see my customers?
No, and the rule that stops it lives in the database
itself rather than in the software on top of it. There is more detail
on the security page, including how it is
tested.
What happens to my data if I leave?
It stays readable and exportable for 90 days, and we
delete it whenever you ask. Your Stripe account, your customers and
their saved cards are yours and are not affected at all.