Questions
The questions owners ask most.
Including the practical ones. If yours is not here, ask us — the answer will end up on this page.
Money
What does it cost?
$99 a month for your whole company — everyone
included, no per-user charge. $990 if you pay for the year.
The first twenty companies pay $79 a month, locked for as
long as they stay.
Is there a free trial?
14 days, and we do not ask for a card to start
it. If it is not right for you, do nothing and it ends.
Is there a setup fee?
No. There is no setup or onboarding fee.
Does Field Blasters take a percentage of my payments?
No. You connect your own Stripe account and pay Stripe's
normal rates directly. We take a flat monthly fee for the software and
nothing else — no cut of your invoices, your plans or your card
payments.
Do I have to log into Stripe to see my payouts?
No. More → Money shows your Stripe balance,
what is still settling, the next payout and every one before it, every
card payment with its refund or dispute, and your statements. When
Stripe has cleared your account for instant payouts, one tap on Pay out
now puts the money in your bank in about thirty minutes, less
Stripe's fee — no other screens, no questions. Your Stripe login still works;
you just will not need it.
Am I locked into a contract?
No. Cancel whenever you like from More → Billing in the app
and it stops at the end of the period you have paid for. Changed your
mind before then? One tap keeps it going. Your card, your receipts and
a failed payment are handled on the same page.
Getting started
How quickly can I get started?
You can quote, schedule, work jobs and invoice on your
first day. A window cleaning company starts with a complete price book
and two memberships already priced, so you can sell a plan before you
have touched a setting. Two things can take a little longer. Taking card payments
waits on Stripe approving your account, which is usually
quick and occasionally a few days. And your public booking page goes
live once it can take a booking — see below.
Signing up takes a couple of minutes. Putting in your services, team and hours properly takes a little longer, and we are glad to help with it.
Do my settings change the moment I type?
No. Prices, plans, your price book and your website wait
for you: change what you like and a bar appears — Unsaved
changes · Discard · Save. Nothing reaches your customers until
you press Save, and if you try to leave with changes still open, it asks
first. Customer notes and the day's jobs still save as you go, so a
tech with wet hands never loses one.
Can I bring my existing customers across?
Yes — import your list from a spreadsheet, with a step
where you match your columns to ours. Bring your customer list and
their addresses. We suggest leaving older job history in your previous
system: the app loads your data so it can work quickly, and a decade of
records slows that down.
What do I need before my booking page can go live?
Five things: something a customer can choose, someone to
do the work, your hours, your timezone and your policies. Field
Blasters checks for them before the page goes live. Until they are in
place, the page says you are not booking online yet rather than
showing an empty calendar. That way, the booking link on the side of
your van leads to a page that can book.
Do I need a Google account for address search?
No. Address autocomplete is included and works from the
first day. If you already have your own Google account and would rather
use it, you can — under More → Apps & integrations.
What it does and doesn't do
Can it text my customers?
Yes, once the carriers approve your company.
Sending business texts in the US means registering your company with the
phone carriers in its own legal name. We file that for you when you sign
up; approval usually takes days to a few weeks. Until it lands, email
carries it all: confirmations, quotes, invoices and receipts, from your
business name with replies coming to you. After it lands, the same goes
out by text from your own number.
Can it tell me how much money is coming in?
Yes. Home → Numbers has Coming in: what
should land today, this week, in 30 days and in 90 days, counted from
the invoices you have out, the membership bills that fall due and the
jobs on your calendar — each job after the deposit the customer already
paid, so a $600 job with $200 down shows as $400. Quotes still out and
jobs with no day yet are listed separately and kept out of the
totals, and a line underneath says what to set aside for commission
and this pay period's hours.
Can ChatGPT read my numbers?
Yes, read-only. Under More → Apps & integrations → AI assistants
you create a key, paste it into a private GPT (or any assistant that
speaks MCP), and it can answer “how much will I collect this week”,
“what is overdue”, “what should I set aside for payroll”, “how much is
in Stripe and when does the next payout land”, “what is my average job and
which service earns the most” — counted by
the same rule your own Numbers tab uses. It cannot change a job, an
invoice or a customer: there is no door for that. You choose whether
it sees customers' names, every read is logged on the card, and you
can revoke a key in one tap.
Can my Thumbtack leads come in here?
Yes. Open More → Apps & integrations → Thumbtack and
follow the steps: you paste an address and a password we give you into
Thumbtack's own webhook page, once. From then on every new lead lands in
Messages with the customer's name, the job, the town, their answers and
their phone number — ready to file onto a customer, or to clear if it
is not a lead. A customer's later messages follow the lead onto that
customer. Thumbtack does not share the customer's email, and you still
answer the lead and pay for it on Thumbtack, exactly as you do now.
Can customers call the number my texts come from?
Yes. The business number your texts go out from also
takes calls: it rings your own phone, and a caller nobody answers
reaches your business voicemail, with the message filed in that
customer's conversation. Calling out from a customer's card rings
your phone first and then theirs, showing your business number. A
number can ring from the day it is yours — calls do not wait on the
carriers the way texts do.
Can my crew fill in forms on the job?
Yes. Under More → Forms you build your own — measurements,
checklists, walkthroughs — or start from a ready-made one, with
sections that can repeat, one entry per screen or per window. Your
crew fills them in on the job with photos, the filled form stays on
the customer's record, and one tap emails it as a PDF to your
supplier. A service can require its form so it is not forgotten.
Are there reports?
Ten, under More → Reports: payments, completed work,
unpaid invoices, quotes won, memberships, commission, revenue by
service and by technician, new against returning customers, and
emails. Pick the period, filter by person, and export what your
bookkeeper wants as a spreadsheet.
Can a member be billed after each visit instead of on a date?
Yes. Switch on Bill after each visit for that member and
their plan has no billing day: each plan visit is invoiced the moment
it is marked done, and the invoice's one button charges their card on
file or sends it. Switch it off and the billing day comes back.
Will my website show up on Google?
It is built to: every page gives search engines your
name, phone, address, service areas and services in the form they
read, each town you cover has its own page, and your own domain is
named as the site's home. No website can guarantee a first-page search
ranking. For local searches, the top of the page is mostly your Google
Business Profile and your reviews, which is why the app can also ask
for a review after a job.
Does it put my jobs on my calendar?
Google Calendar, yes. Connect your Google account under
More → Apps & integrations, choose which calendar to write to, and
your scheduled work appears on it with the customer, the address, the
arrival window and who is going — two weeks back, six months ahead,
refreshed every morning. It writes one way: the
schedule here is the original and the calendar is the copy, so a job
dragged around in Google goes back where the board put it. Outlook and
iCal are not supported.
Does it connect to QuickBooks?
No. There is no QuickBooks, Xero, Zapier or public API.
You can export what you need as a spreadsheet. If accounting sync is
essential to your workflow, Field Blasters may not be the right fit
yet.
Does it optimize my routes?
No. The board shows drive-time estimates between
consecutive stops so you can spot a day that criss-crosses town. It is
a straight-line estimate scaled by an average speed you set — useful
for planning, but not a routing engine.
Is there an iPhone app?
Yes. Field Blasters is in the
App Store for iPhone and iPad. On an Android
phone it is a web app: your crew adds it to the home screen once and
it opens like any other app after that.
Can it handle sales tax in different areas?
No — one tax rate for the whole business. That suits a
business working in one tax area, but not one that crosses into areas
with different rates.
Can it track job costs and margins?
No. You can see labor cost for a pay period, but not
materials or the profit on an individual job.
Fit
Is my trade a good fit?
It was built for window cleaning and it suits recurring
outdoor service work generally — windows, gutters, pressure washing,
solar panel cleaning, landscaping, pool service, pest control. If your
work is quoted, scheduled, visited and invoiced, and some of it repeats,
it will fit. Tell us what you do and we will tell you plainly whether it
fits.
How big does my business need to be?
One to ten people. A solo operator is a full customer, and
the software works as well for one person as it does for ten. Above
about ten, a platform designed for larger operations will probably
serve you better.
What support do I get?
Personal, owner-led support: someone who reads every
message and generally replies the same day. There is no 24/7 line,
success manager or ticket queue. For a business this size that usually
works well, and it is worth knowing before you sign up.
Your data
Can other companies see my customers?
No, and the rule that stops it lives in the database
itself rather than in the software on top of it. There is more detail
on the security page, including how it is
tested.
What happens to my data if I leave?
It stays readable and exportable for 90 days, and we
delete it whenever you ask. Your Stripe account, your customers and
their saved cards are yours and are not affected at all. You can ask
from the app itself — your own menu, Delete my account — and a person
closes the account by hand.